January 16, 2013
by Creative Services
Comments Off

A Couple of New Year Updates

This has been a busy week for Creative Services as we launched updates to two important communication tools.

Social StreamFirst, is an update to Social Stream, our version of a social media directory. If you have seen it before, the “Official” tab won’t look too much different with the exception of a couple of icon updates. This tab displays feeds from William & Mary’s top social media channels. It’s a great summary of our social media activity and saves you time if you want to know what’s happening at W&M but don’t want to login to separate social media sites to find out.

The most significant update to Social Stream lies in the Official-Ish and Unofficial tabs. The Official-Ish tab is a directory of social media sites for William & Mary’s schools, departments, offices, programs, etc. and the Unofficial tab includes mostly class groups and student clubs and organizations (with an occasional interesting persona thrown in).

Prior to this update, each tab was formatted in a two-column layout with a static listing of links to social media sites grouped by type (such as Facebook, Twitter, YouTube, etc.). Now, the first thing you see is an alpha list with the appropriate social media icons next to each entity with the ability to change the view if you want to see the listing by category, type or school.

It’s a very nice improvement in terms of design and usability. Kudos to the folks on the team that made it happen, especially Tiffany Beker who conceived of the idea and did the heavy-lifting implementing it.

W&M DigestThe second update this week is part of an effort to improve internal communications at William & Mary. A daily email (called the W&M Digest) is sent to faculty and staff and includes user-submitted announcements that are W&M-related. We have other very useful information for our internal audience that was not included in the digest – specifically the university’s news and events.

Experience has shown that the folks that work here like to have information pushed to them. They don’t want to visit multiple websites to get the information they need to know to do their jobs. An internal communications study also revealed that many people don’t take the time to visit the W&M homepage to stay abreast of current news and events. We decided to tackle this project in two phases.

In the first phase, we decided to convert the plain text W&M Digest email to an html-enabled email and include the top three news and events from the university’s website. We also added an index at the top of the email that allows folks to jump to a specific story, announcement or event.

We will be collecting feedback on this interim format and meeting with groups across campus to gauge what kind of information they want and need to receive on a daily basis. Many thanks to Amelia Rooks for the new W&M Digest design and Andrew Bauserman for his technical know-how to implement it.

~ Tina Coleman

December 3, 2012
by Creative Services
Comments Off

Cascade Tip of the Month – “Socialize”

There is an easy way to promote your social media channels in your Cascade site. Check out the buttons in the left column of the W&M Information Technology site for an example.

Interested? Involve your Cascade Manager in policy decisions and use the Social Media Buttons help page as your guide.

~ Mark Windley

November 9, 2012
by Creative Services
Comments Off

It takes a village…

…to do a lot of things, actually. But I’m thinking about what goes into presenting a unified web presence. On a site of over 50,000 pages. Maintained by nearly 1000 web editors.

One piece of this puzzle is training.

Since the launch of the W&M website, we’ve provided new users with a brief Web Writing & Style Guide. These best practices were tried-and-true guidelines to help create content to draw visitors in and showcase our departments’ best attributes. While not comprehensive, it was a good way to set Cascaders off on the right foot.

Now, four years later, we’ve found ourselves repeating some of the same formatting recommendations time and time again—many not specifically spelled out in the original Guide. That’s on us.

We decided it would better serve our users to provide a more comprehensive set of formatting guidelines to follow. Enter, the Web Writing & Style Guide … 2.0.

Here we provide a more detailed set of best practices. Everything from:

  • Writing for the Web
  • Arranging Content
  • Links & Navigation
  • Accepted Word Styles
  • Searchability (SEO)
  • and a print-it-and-stick-it-on-your-wall (or bookmark-it) Pocket Guide

Here’s to you, Cascaders, and all the wonderful work you do. Happy editing!

- Jesse

 

 

 

October 26, 2012
by Creative Services
Comments Off

Cascade Tip of the Month: Edit Images Outside of Cascade

The built-in Cascade editor works well for basic adjustments, but here are a couple reasons why we recommend using an external editor to touch up your images before loading them into Cascade.

1) Resizing and adjusting an image before uploading it saves a tremendous amount of space in the Cascade database, particularly if the image is straight off your camera. Remember, when you edit an image in Cascade, the original version is stored in the database along with the updated one.

2) Most external editors offer more features and effects than the built-in Cascade editor and can produce higher quality results when scaling.

Identifying and becoming comfortable with an image editor is an important part of managing your website. We started a list of free and low cost options in the Cascade Help pages. If you have a favorite image editor that is not included we’d love to hear about it!

~ Mark Windley

October 5, 2012
by Creative Services
Comments Off

The network effect and Facebook “Weekly Total Reach”

Can I have a moment with our colleagues new to the Social Media game?
If you’re a Facebook or Social Media veteran, you can skip this post — I won’t be offended.

If you’re new to Social Media you’ll soon find these services provide you various statistics about your page. Today I’d like to explain Facebook’s “Weekly Total Reach” as an example of the network effect.

September 26, 2012
by Creative Services
Comments Off

Cascade Tip of the Month: Publishing Listboxes

With recent updates to support blog and Twitter feeds, listboxes can provide a window into engaging and dynamic content on any page. Just remember in your haste to use them, making a listbox “live” requires you to publish both the Listbox file and any page that includes the listbox in its right-hand column.

More about the listboxes in Cascade Help

September 13, 2012
by Creative Services
1 Comment

How to tip the odds in your favor in search results – Headings, images & content (part 3 of 3)

So you’ve set up the framework for your page, placing it in the appropriate spot on your site, giving it a readable URL and meaningful title, and filling in the description metatag. Next we will take a look at what goes into the main content area on your page.

Useful Headings

Headings help to create a hierarchy of information on your page. One way to think of headings is as if you were writing an outline of your page’s content like you did back in middle school for a research paper. If you skim the headings do you get the gist of what the page is about? Our Web Writing & Style Guide encourages you to use headings to clearly separate areas of content on your page, which is also good practice for SEO. Use heading tags where it makes sense. With headings on a page your users will know where to start visually; they will be able to quickly determine what content is important, and they can easily scan to find what they were looking for on the page. Keep in mind, if your user cannot find what they’re looking, how will the search engine?

Images with “alt” text

Images may seem like just a nice visual element to add to your site but you can optimize them for search engines as well. All of your images should have “alt” text that is descriptive and can serve as a reasonable alternative (thus the “alt”) to the image if it cannot be displayed or is being “seen” by a screen reader for those users with vision impairments.

Another helpful SEO tip is to give your files meaningful names (just like your folder System Names). Rather than IMG0123.jpg, name it crim-dell-bridge.jpg (being sure not to use spaces, capitalization or any special characters aside from dash (-) and underscore ( _ ) ). Google looks at file names just as it looks at the URL and page name of your site, so giving it a meaningful name will help both the search engine and yourself find images (as it’s much easier to track down your image in Cascade if you don’t have to pick it out of a bunch of IMG0123.jpgs).

Descriptive Links

Content links, the clickable text that you put in the body of your page, should tell users (and Google) something about the page you are linking to. Avoid using “click here” or similar phrases. Instead describe where the link will take the user. This way it is easier for the user (and search engine) to scan the page and find relevant links as well as understand what the page you’re linking to is about.

Quality Content

Putting up clear, quality, relevant content on your website, whether in the form of an informative page title, well structured links, or useful image descriptions will help your page become more relevant to search engines. However, what influences your website more than any of these factors is the main content of your page. Creating compelling and useful content is what drives users to come to your page in the first place, and is what will prompt them to share that content and create the buzz that helps build the reputation and credibility of your site.

Content Questions to Ponder

If you are finding that your site does not appear where you expect it to when searching for a particular term, examine your content (this includes your page title, links and headings as well as the main content). Do you mention the search term you’re looking for anywhere in your content? Is it important enough that you should adjust your page title to include the term? You never want to “stuff” your page with search keywords to try and increase your rankings. However, if you find that people are searching for “agenda” when you are using the word “program” you may want to tweak your content to use that more common search term instead.

So with SEO it pretty much boils down to: write good content, name things clearly and concisely, and just generally be “friendly” to your users. These steps will take you a long way in making your site more relevant to Google and its searches, both on wm.edu and on Google’s main site. Happy searching.

~Tiffany Broadbent

September 11, 2012
by Creative Services
1 Comment

How to tip the odds in your favor in search results – Titles, links & metatags (part 2 of 3)

We started with a quick overview of what Google says to concentrate on in your search rankings (do what’s best for your visitors) and how the W&M site search works. Now let’s move on to your actual web pages in Cascade, starting with the things you create first when you make a new page in Cascade.

Clear Site Hierarchy

Try to structure your website with the most important information “up front,” either linked from the homepage or very easily accessed from it. Using this kind of hierarchy in your site helps both users and search engines determine what is most important on your site.

Readable URLs

The System Name field in Cascade is pretty much always the first thing you set when creating new content and it is what forms the URL for your page. For your System Name try to be as descriptive as you can. Use dashes (-)  to separate words if you want a multi-word system name, for instance “meeting-minutes” rather than “meetingminutes.” Using a character like the dash or underscore to separate the words makes the URL easier for Google (and your users) to see what your page is about, a page like “www.wm.edu/folder1/folder2/index.php” is much harder to remember and figure out what the content is about than “www.wm.edu/about/history/index.php.” If there are key words in your page URL those will also be indexed in Google’s results, so this is one more spot where using meaningful names for your pages can help improve your search rankings.

Concise and Effective Page Titles

Each page in your site should have a short but unique title that clearly indicates to both Google, and the person viewing your site (either in search results or actually on the page) what the page is about and how it differs from other pages on your site.

In Cascade the page title is specified in the “Title” field of the Inline Metadata section of your page. This title will be what appears at the top of your page as an H1 tag as well as what shows up in the title of a search result and in your browser’s title bar.

Metatags (where needed)

Years ago the keywords metatag was a factor in search engine results but in recent years Google has begun ignoring the keywords field, mainly because sites were “stuffing” the keywords field to bump up their search results rather than putting in the most relevant keywords for their site. So this is not something you’ll need to worry about for your page.

A page’s description metatag gives Google and other search engines a summary of what the page is about. Although these do not directly influence the search results any longer, they are still important as search engines may use them as descriptive snippets for your page if it turns up in their results. Something to note, if the search engine finds text it deems more relevant to the user’s search, such as a sentence containing their search term, then that may be used as the summary for the search result instead of what’s in your description metatag.

As with page titles, the description for each page should be unique and specific to each page. If you copied the same description from page to page, how will users be able to distinguish which of your pages they want to visit when they come up in a search result? If all of the results from your site appear the same the user may skip your site altogether since it is unclear.

To set your description metatag in Cascade, fill in the “Summary” field of the Inline Metadata section of your page.

In the next post we’ll look at how the main content of your page affects your search rankings, with tips on how to improve those rankings using your images, headings and general content.

~Tiffany Broadbent

September 7, 2012
by Creative Services
1 Comment

How to tip the odds in your favor in search results (part 1 of 3)

There is no magic bullet for getting your site ranked highly in Google’s (or any other search engine’s) search results. However, there are a handful of best practices that can help you make your pages more relevant to users and thus more likely to become top-ranked results in Google, this is referred to as SEO (Search Engine Optimization).

First, a starting thought from Google’s SEO Starter Guide (emphasis mine):

You should base your optimization decisions first and foremost on what’s best for the visitors of your site. They’re the main consumers of your content and are using search engines to find your work…Search engine optimization is about putting your site’s best foot forward when it comes to visibility in search engines, but your ultimate consumers are your users, not search engines.

Search results on wm.edu

On the W&M website we use a Google Custom Search Engine which, when you boil it down, is just Google’s normal search engine except its results are restricted to only look on William & Mary’s sites (anything ending in “wm.edu”) and schools (education.wm.edu, law.wm.edu, mason.wm.edu, vims.edu and www.wm.edu). So all of the following tips from Google’s SEO Starter Guide will apply just as well to your W&M search results as to Google’s (although they may not match exactly).

In the next two posts we will work from the top down on a webpage, from page URLs to image descriptions, exploring how each element affects search results — stay tuned…

~Tiffany Broadbent

September 4, 2012
by Creative Services
Comments Off

And the UCDA results are in….

Creative Services can celebrate a successful year of design, videography, illustration and photography according to the University and College Designers Association (UCDA). In its 42nd annual design competition, judges evaluated over 1,100 entries, awarding only 163. Creative Services is proud to be the recipient of four of those awards.

Silver Award – Ampersandbox
Category:  Recruitment/Viewbook

Excellence Award – William & Mary Homepage
Category:  Website

Excellence Award – Holiday Video 2011
Category:  Video

Excellence Award – Ampersandbox
Category:  Campaign Strategy

Many people in Creative Services contributed to the success of these projects as well as partners outside of Creative Services including:

Undergraduate Admission
Susan Evans, former Director of Creative Services
Joel Pattison, former Associate Director of Creative Services
mStoner
Randall Taylor, Swem Media Center
W&M Jazz Ensemble
Paul Bhasin, Assistant Professor of Music / Director of Bands
Gentlemen of the College
The Accidentals

Congratulations to all!

~ Tina Coleman