August 21, 2015
by Creative Services

Cascade Tip of the Month: How to Keep the Publisher Publishing

It’s August and time to kick off another sure-to-be-stellar academic year. But with this excitement comes a very busy period for those of us maintaining the university’s web presence. (Hey, that’s you!)

Have you found yourself stuck in a long line in the publishing queue? With almost 1,000 of us using Cascade, it’s bound to happen on occasion. But here are a few best practices we can all follow to avoid adding unnecessary wait time:

  • If you only edit an index page, publish just that index page.
  • If you update the text in your menu, publish the folder up one level from the one you edited.
  • If you update a listing item (a directory page, news story, feature or announcement), you can save time by publishing just the following:
    • the item’s folder
    • your _listbox folder (if applicable)
    • any index pages on which you include the Listbox (if applicable)

There will also be times when it makes the most sense to publish your root folder — if you are making many edits across your site, making edits that affect your main menu, or updating listing items and you prefer the simplicity of a single publish. In these cases we urge you to complete and preview your edits in Cascade and then publish your root folder only once when you are done. 

Happy editing. And happy #wmmovein!

~ Jesse

July 9, 2015
by Tina Coleman

Tribe Responses Upgrade

Tribe Responses has been redesigned and includes many new features. All forms and collected data is still intact and accessible in the new environment. The admin panel looks a bit different but is intended to be more streamlined and user-friendly.

Here’s a summary of the changes:


  • Switched to IT’s Central Authentication Service (single sign on)
  • New responsive admin theme – reminiscent of WordPress
  • More prominent “Help” link
  • Help pages rewritten and moved to the Creative Services Cascade site
  • Added support for formatting options via a WYSIWYG editor to form introduction, questions, more info links and custom messages (both the submit message and form unavailable message)


  • Added a Recycle Bin. Deleted forms can be restored for 90 days.
  • Added pagination (10 per page) to all lists
  • Added search filter to all lists
  • Added created on, last modified, and last response columns to all lists
  • Added “view” link for each active or inactive form
  • Lists are sortable by column headings

Form Summary – Questions Tab

  • Added ability to download questions as a text file
  • Can do drag-to-sort ordering of questions (auto saves new order)
  • Added a question template for U.S./International Address (less restrictive fields that can work for either U.S. or international formats)


  • Added ability to change the maximum allowed characters in large text boxes to less than 4500
  • Added support for 2 and 3 column display of multiple choice and checkbox questions
  • Added a few more pre-built answer sets for multiple choice and checkbox questions

Form Summary – Settings Tab

  • Grouped settings into 3 sections (instead of 6)
  • Added ability for any editor to select a school theme for their form (themes updated to reflect new W&M visual identity and are fully responsive)
  • Added the ability to associate a W&M Event with a form. When a user completes the form, a feed of the event is auto-appended to the Submit message (thank you page). The feed includes links to see the event in W&M Events or add it to your Outlook/Mac/Google calendar.


  • Added ability for editors to attach a comment to a collected response. Can do this from the main list of responses or from an individual response view.
  • Added pagination to response list (starts at 10 per page, but customizable)
  • Added search filter to response list
  • When viewing responses, checkbox fields are broken out into separate columns
  • Response list is sortable by column headings

~Tina Coleman


June 9, 2015
by Creative Services
1 Comment

myWM Has a New Look!

You may have noticed myWM has an updated design. What’s new? Mostly colors and fonts. This update brings the page in line with the university’s new visual identity guidelines. What’s the same? Almost everything. All of myWM’s popular features, links and resources are still available in their same locations. We hope you enjoy the fresh design—tell us what you think in the comments below.


~ Jesse

May 26, 2015
by Creative Services
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Cascade Tip of the Month: A Lesson in History

Are you harnessing the power of history? Cascade offers several ways to save time and clicks by using your recent history—here are two of the most helpful and often overlooked.

Quickly find a recent page or file:

  1. History menu - Click History (top blue bar) to open a menu of your most recently accessed pages, files and other assets. Click an asset in the list to select it, or hover over items for quick actions such as edit, move/rename, publish and delete.
  2. Quick Links menu – Click Quick Links (top right corner) to open a menu of your recent history as well as popular Dashboard actions.


Happy editing!

~ Jesse

March 31, 2015
by Creative Services
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Cascade Tip of the Month: The Shortcut Menu and Other Time-Savers

We all love a good lifehack. Even a little one. Learn how to shave valuable time and clicks from your Cascade editing:

The Shortcut Menu
This tool is available on any asset, anytime, and is a real time-saver. Simply hover over a folder, page or file and click on the arrow that appears to the right to expand the menu. There you will find quick access to frequent actions such as edit, move/rename, publish and delete.

Shortcut Menu

The Shortcut Menu

Quick Actions
Start by selecting a folder to view its contents. Several “Actions” are available to the far right of each item: reorderin, edit and delete.

TIP: Use this delete action icon when you want to delete multiple images or files in a folder — select a folder, click the red delete icon next an item, confirm the item is safe to delete (any relationships will be listed for review), and you are returned to the folder view where you can continue with the next item. Wash, rinse, repeat.


Bulk Actions
Limited bulk actions are available at the bottom of the folder view: copy and publish. Use the checkboxes to select multiple items, then use the drop down menu to select copy or publish. Note that multi-select, bulk deleting is NOT an option — instead, try the “Quick Action” tip described above.


Happy editing!

~ Jesse

January 26, 2015
by Creative Services
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Cascade Tip of the Month: New! Build-Your-Own-Button Feature

With this new feature you can add a button to the content area of your page without the help of a designer. By simply applying a style from the dropdown menu, you can turn your link into a button that is prominent on the page and color-coordinated to your site. The new buttons are mobile friendly and more accessible for the visually impaired as well.

See examples and learn how to build a content button in Cascade.

Happy editing!

~ Jesse

PS – We are busy at work finalizing a new design for our sites. This project kicks off the process of bringing the W&M web presence in line with the new visual identity of the university. Watch for emails with details coming soon!


December 15, 2014
by Tina Coleman
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A Couple of Nods to Responsive Sites

W&M Blogs

The redesigned, responsive W&M Blogs site.

Folks in Creative Services spent a lot of time over the past year and a half making the many websites we manage responsive for mobile users. We submitted a few of those to the Education Digital Marketing Awards for consideration. The awards recognize the best educational websites, digital content, electronic communications, mobile media and social media.

The winners list was released Friday and we were pleased to find out that William & Mary has received two awards:

GOLD – William & Mary website

SILVER – William & Mary Blogs

The latter underwent a major redesign in addition to being made responsive. Congrats to everyone on the team involved in these projects!

~ Tina Coleman

November 3, 2014
by Creative Services
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Cascade Tip of the Month: Take Advantage of our New Q&A Sessions

Join us for the next one-on-one Q&A session.Once a month Cascade experts from Creative Services are on campus to assist you. Don’t miss this opportunity for one-on-one assistance with your site.

  • Have you consulted the Help Pages, but you’re still stuck?
  • Do you need help setting up a new feature?
  • Are you looking to use an advanced feature?
  • Do you want to talk through available solutions for presenting your content?

Check the training calendar for the next session (including date, time and location) and stop by for an individual consultation or advanced training. Assistance is on a first-come basis and is open to all who have attended the Cascade Basic Training class.

Ready for help now? You’re in luck. The next Q&A session is this week. Join us Wednesday, 9am-12pm in the Sadler Center’s James Room. Please bring a laptop if you are able.

Happy editing!

~ Jesse

October 3, 2014
by Creative Services
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Cascade Tip of the Month: Get the Most Out of Your Relationships

No, this isn’t a self-help thing. Wait, maybe it is. A few months ago, Cascade added a Relationships tab. We love it and use it daily.

View of the Relationships tab for the Creative Services homepage. Each item in the list is a page or other asset that links to our homepage. (Click to enlarge)

(Click to enlarge)

What is it?

For assets such as images, documents, widgets, listboxes, and most page types, you can click on the Relationships tab (next to the Publish tab) and get a list of assets that link to or display that item.

The example shown here is the Relationships tab for the Creative Services homepage. Each item in the list is a page or other asset that links to our homepage.

When will you use it?

Once you start using this tab, you’ll find more and more ways to work it into your editing routine. Here are some possibilities:

  • Ever wonder where you used a particular widget? Select the Widget file and click the Relationships tab.
  • Ever wonder what other internal pages are linking to your page? Check its relationships.
  • Need to know where an image is being used? Check its relationships.
  • Not sure if anyone is still linking to that old PDF? Check its relationships.
  • Do you use borrowed pages? Check the Relationships tab of the original to locate each borrowed version.
Using the “Publish all relationships” feature

This is a one-step feature to batch publish all of the assets on a Relationships tab. While this is particularly useful for our site-wide managers, it can still come in handy at times for a site editor (just remember you can only publish assets that you manage).

If the asset you’ve updated requires related pages to be published, this is a real time-saver. For example, if you’ve moved/renamed a document or image, updated a borrowed page or modified a listbox, you’ll love this feature.

Happy editing!

~ Jesse

PS – Don’t forget to take advantage of our new Q&A sessions. Check the calendar and stop by for one-on-one assistance with your site.






September 15, 2014
by Creative Services
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Cascade Tip of the Month: Simplify Your Visit Us Page

Gone are the days of updating directions and embedding maps on your Visit Us page.

Reduce your upkeep AND help visitors find you by adding a link to your building’s Campus Map page. Visitors will find a photo of the building, an interactive map, the address, accessibility info (where available) and directions via Google Maps, all in a mobile friendly format. Take a look at the Wren Building’s page.

Ready to add a link to your building’s page?

If your site is located under

  • Create an Internal Link as you normally would.
  • Your building’s page is located in /

If your site is located under,, or

  • Go to the Campus Map, browse or search for your building, and copy the web address of the page.
  • In your site, create an External Link as you normally would, using the web address you just located.

Need help? Reach out to your Cascade manager or drop in at our next Q&A session. If you notice anything amiss with your building’s page, let us know. Content for the Campus Map is provided by Google Maps, Disability Services and other campus partners.

Happy editing!

~ Jesse